Check-In*: In order to allow staff ample time to properly sanitize and prepare each suite correctly for arrivals, standard check-in time begins at 3:00 pm. We shall make every attempt to accommodate special requests for early check-ins. Please allow an extra 15 minutes in your schedule to ensure accuracy at check-in. You may expedite the check-in process by making sure your vaccinations are up-to-date and on file and by completing check-in guest forms ahead of time.
Check-Out*: In order to allow housekeeping ample time to properly sanitize and prepare each suite for the next guest, check-out time is by 12:00 pm (Monday through Saturday) and by 3 pm (on Sunday), unless a pet is scheduled for a bathing or Day Camp service on the day of departure. For security purposes, proper photo identification may be required before a pet may be released.
*Weekend hours may differ. Please speak with a customer service specialist for details.
Food: As recommended by our veterinary advisors, we feed Nature's Select as our house cuisine which is high-quality dry food. It is highly recommended that our pet parents supply their own food so as to not disrupt their pet's routine and digestive system. Food should be prepared in separate baggies and labeled clearly with the pet's first and last name for the entire length of stay.
Medications: The Barkley will provide a qualified staff member to administer medications. Guests requiring specialized care are handled on a case-by-case basis. All medications must be provided by the owner, clearly labeled, and include written instructions with the pet’s name, type of medication, the reason for medication, dosage, and administration schedule. Our staff is trained properly to administer insulin to our dog guests only.
Belongings: The Barkley is a full-service establishment and provides all of the clean bedding neccessary to comfort your pet while in our care. If you wish to bring items from home for your pet, this is perfectly fine too.
Health/Temperament: In the best interest of all, each guest must meet our published vaccination standards before admittance. Pets requiring vaccination updates must have the vaccination(s) administered no less than ten days before check-in. The Barkley reserves the right to refuse admittance to any pet guest for any reason, at any time, who lacks proof of vaccinations, displays signs of untreated or potentially contagious conditions, demonstrates aggressive behavior, or who fails our standard health and temperament policies.
Special Needs/Medical Treatment: We accommodate most special needs and are just 1 mile from 24-hour emergency medical care.
Entering/Exiting the resort: For each pet’s safety, ALL pets entering and exiting The Barkley must be on a leash or in a carrier.
Visitation: At The Barkley, our pet guests are also on vacation. Visitation during boarding is both confusing and interruptive for our pet guests, and therefore, is highly discouraged.
Bathing for overnight guests: At the Barkley, our fun-filled atmosphere allows pets to share common areas while playing and exercising. And, even with some of the highest sanitation standards in the industry (all areas are cleaned, disinfected, rinsed, and dried several times daily), your pet's natural scent may be altered especially if the weather is hot and humid. Therefore, our bathing services to all overnight guests and highly recommend prior to departure. We find that pets love the attention and pampering they receive while being bathed, as well as the extra attention they get at home when they are clean, look great and smell good.
Pick-Up/Delivery: We offer trans”paw”tation pick-up and delivery services 7 days per week. Monday-Friday 10am-6pm, Saturday 10am-4pm, Sunday 12pm-6pm.
There is a fee of $35 one way for the first 10 miles and $1 each additional mile.
New Clients: The health and safety of our guests is our #1 priority. Therefore, new clients are required to complete an Overnight Guest Profile Form completed prior to their first stay. This permanent profile helps us understand your pet’s background, personality, and special needs so we can make his/her visit at The Barkley as safe and as comfortable as possible. In addition, to ensure accuracy, each client must complete a check-in menu and a grooming menu (if bathing) for each stay.